Privacy Policy

PRIVACY POLICY FOR EMAIL NEWSLETTER REGARDING THE ZOZOSUIT AND ZOZOFIT

Last revised: 8/17/2022

This Privacy Policy (the "Policy") describes how ZOZO Apparel USA, Inc. and other ZOZO Entities ("ZOZO", "we", "us" and "our") collect, process, disclose, share and secure your Personal Information and your rights regarding the Personal Information we collect.  You hereby agree to the terms of this Policy and expressly consent to the collection, use, and disclosure of your personal data in accordance with this Policy. You may withdraw your consent at any time, by making a request as set out below. The withdrawal of consent shall not affect the lawfulness of any processing of your personal data carried out prior to your withdrawal of consent.

By signing up for our email newsletter, purchasing our products or using ZOZOFIT Apps, you agree to let us collect and use your personal information as described in this Privacy Policy. Therefore, before you provide us with any personal information, you should review this Privacy Policy in its entirety and understand its terms. We may update the Policy from time to time, so please check it occasionally.

This Policy describes:

• Personal Information We Collect and Use;
• How We Collect Your Personal Information;
• How We Use Your Personal Information;
• How We Disclose Your Personal Information With Third Parties;
• How We Retain Your Personal Information;
• How We Protect Your Personal Information;
• Ability to Access, Update and Correct Personal Information;
• Changes to the Policy;
• How to Contact Us;

Personal Information We Collect and Use

We may collect, use, store and transfer different kinds of Personal Information about you when you sign up for our email newsletter, purchase our products or use the ZOZOFIT App, which we have grouped together as follows:

Newsletter

If you select the "Trainer."

Types of personal data Information you provided in the questionnaire on our website (Name, Email address, IG handle, Occupation, Location, Number of Clients, Classes you teach or attend, Information about your business)

How we use your personal data To select and invite you to the ambassador program To distribute notices regarding ZOZOFIT To respond to inquiries To forecast the number of production and shipment

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

 

If you select the "Customer."

Types of personal data Email address

How we use your personal data To distribute notices regarding ZOZOFIT To respond to inquiries To forecast the number of production and shipment ZOZOSUIT

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

Purchasing Our Products

Types of personal data Customer information (such as name, postal address, email address, mobile or other telephone number, birth date, height, weight and gender) Purchase and order information Shipment information (such as delivery address, and billing address)

How we use your personal data to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. to improve our business (including developing new products and services or enhancing and improving our services) to check if you have registered for the application we provide by using your email address at the time of purchase to fulfill product return/exchange procedure

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

Types of personal data Client care information (such as client service inquiries, comments, and repair history)

How we use your personal data to provide customer support to improve our business (including developing new products and services or enhancing and improving our services)

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as rquired by law

Types of personal data Device information (such as version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site)

How we use your personal data to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. To advertise, send newsletters and market our services including online advertising and marketing communication.

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

Types of sensitive personal data Credit card number, expiration date, authorization number or security code

How we use your sensitive personal data to process your payment information.

How long we retain your sensitive personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

ZOZOFIT APP

Types of personal data Customer information (such as name, postal address, email address, mobile or other telephone number, birth date, height, weight, measurement data, and gender)

How we use your personal data to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. to improve our business (including developing new products and services or enhancing and improving our services) to check if you have registered for the application we provide by using your email address at the time of purchase

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

Types of personal data Client care information (such as client service inquiries, comments, and repair history)

How we use your personal data to provide customer support to improve our business (including developing new products and services or enhancing and improving our services)

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

Types of personal data Device information (such as version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site)

How we use your personal data to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. - To advertise, send newsletters and market our services including online advertising and marketing communication.

How long we retain your personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

Types of sensitive personal data Credit card number, expiration date, authorization number or security code

How we use your sensitive personal data to process your payment information.

How long we retain your sensitive personal data as long as is necessary for business purposes/no longer than reasonably necessary for the disclosed purpose and as required by law

 

Children’s Privacy. If a minor under 13 submits personal data to us and we learn that the personal data is the information of a minor under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal data from a minor under 13, please contact us at support@zozofit.com (Customer Service Division).

How We Collect Your Personal Information

We collect the personal information listed in the table above through your signing up for our email newsletter, purchasing our products or using the ZOZOFIT App.

How We Use Your Personal Information

How We Use Your Personal Information

We will only use your Personal Information when the law allows in accordance with applicable data protection and privacy laws. Most commonly, we will use your Personal Information in the following circumstances:

• Where we need to provide services to you.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Purposes For Which We Will Use Your Personal Information

We have set out, in a table format above, a description of all the ways we plan to use your Personal Information.

How We Disclose Your Personal Information

We do not and will not sell, rent out, or trade your personal data to any third parties. 

Your personal data may be transferred (including access or storage) outside of your home jurisdiction, including countries whose laws may not offer the same level of protection for personal data as are enjoyed within your home jurisdiction. In particular, we may disclose your personal data within ZOZO Entities outside of your home jurisdiction including Japan.

How We Retain Your Personal Information

We will only retain your personal data as long as is necessary for business purposes. We may also retain your personal data if reasonably necessary to comply with legal, regulatory, or internal policy requirements.

How We Protect Your Personal Information

We are committed to safeguarding and protecting your personal data and have implemented and maintained technical, administrative, and physical safeguards designed to ensure a level of security appropriate to protect your personal data from accidental or unauthorized destruction, loss, alteration, disclosure, or access. Our authorized employees, representatives, and service providers will have access to your personal data as necessary for the purposes described in this Policy. 

No transmission or storage system can be guaranteed to be completely secure, and transmission of information via the Internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details below.

Ability to Access, Update and Correct Personal Information

ZOZO wants your Personal Information to be complete and accurate.  You represent and warrant that all information you provide in connection with your use of the website and ZOZOFIT app  will be complete and accurate and that you will update that information as necessary to maintain its completeness and accuracy.  To confirm the completeness and accuracy of, or make changes to, your Personal Information, please contact us at support@zozofit.com (Customer Service Division).

California Privacy Rights 

California Consumer Privacy Act and California Privacy Rights Act. The California Consumer Privacy Act of 2018 (“CCPA”) and California Privacy Rights Act of 2020 (“CPRA”) provide California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and CPRA rights and explains how to exercise those rights.

Upon verification of your identity you may:

• No more than twice in any 12 months, request disclosure of the following information:

• Categories of Personal Information we collect.
• Categories of sources from which Personal Information is collected.
• Categories of Personal Information sold or disclosed to third parties.
• Categories of third parties with whom such Personal Information is sold or disclosed or shared.
• Business or commercial purpose for collecting or selling Personal Information.
• Specific pieces of Personal Information we collect.

• Request deletion of your Personal Information, subject to the exceptions provided by law.
• Request correction of inaccurate Personal Information. 

 

Requests can be submitted by calling us at (833) ZOZOFIT (833-969-6348) or by emailing us at support@zozofit.com (Customer Service Division).  

Please note that these rights apply only to California consumers. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. Except where you have provided an agent with a Power of Attorney pursuant to Sections 4000 – 4465 of the California Probate Code, when using an authorized agent you must: (i) provide the agent with signed permission clearly describing their authority to make a request on your behalf; (ii) verify your own identity; and (iii) directly confirm that you have provided the authorized agent permission to submit the request. That agent must also be able to verify their identity with us and provide us with their authority to act on your behalf.

 

The verifiable consumer request initiated by you or your authorized agent must:

• Include your full legal name, email, and phone number, which we will need to contact you in order to verify that you are the person about whom we collected Personal Information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us.  One of our representatives will contact you in order to verify your identity. You may need to provide additional information in order to verify your request, such as a personal ID.  Depending on the nature of the request, we may require additional verification actions to be taken, including but not limited to providing a signed declaration under penalty of perjury that you are the consumer whose Personal Data is the subject of the request. We will only use this information to verify the requestor’s identity or authority to make the request.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a product or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of consumers to exercise their free speech rights or exercise another right provided for by law.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. 

The CCPA and the CPRA provide the right to be free from discrimination if you choose to exercise your rights under the statute, and we will not discriminate by:

• Denying your products or services.
• Charging you different prices or rates for products or services, including through granting discounts or other benefits, or imposing penalties.
• Providing you a different level or quality of products or services.
• Suggesting that you may receive a different price or rate for products or services or a different level or quality of products or services.
• Retaliating against you (employee, applicant for employment, or independent contractor) for exercising your right under CPRA. 

Other California Privacy Rights.  California residents have the right to receive information that identifies any third party companies or individuals that ZOZO has disclosed or shared your Personal Information within the previous calendar year, as well as a description of the categories of Personal Information, disclosed to that third party. You may obtain this information once a year and free of charge by contacting us at the address below.

Changes to This Privacy Notice

ZOZO may modify or update this Policy from time to time. We encourage you to revisit this page often to remain fully informed of our Policy or you can contact us at any time to obtain the latest copy of this Policy.

Please ensure that you regularly check this Policy so you are fully aware of any changes or updates. The “Last Updated” legend above indicates when this Policy was last changed. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of ZOZO applications and devices following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.

How To Contact Us

If you have any questions about this Policy or wish to make a request or exercise any of your rights as set out above, please contact us by email at support@zozofit.com (Customer Service Division). Our Customer Service Division will acknowledge the receipt of your message in a timely manner and generally within two business days of the submission of your message, provided that it is accompanied by accurate contact information. The Customer Service Division will formally respond to you within 30 days of the submission of your message unless there are exceptional circumstances, in which case we will inform you of such circumstances.