Privacy Policy for email newsletter regarding the ZOZOSUIT and ZOZOFIT

            Last Revised: [4/13/2022]

This Privacy Policy (the "Policy") describes how ZOZO APPAREL USA, INC., and other ZOZO Entities ("ZOZO", "we", "us" and "our") collect, process, disclose, share and secure your Personal Information and your rights regarding the Personal Information we collect.  You hereby agree to the terms of this Policy and expressly consent to the collection, use, and disclosure of your personal data in accordance with this Policy. You may withdraw your consent at any time, by making a request as set out below. The withdrawal of consent shall not affect the lawfulness of any processing of your personal data carried out prior to your withdrawal of consent.

By signing up for our email newsletter regarding the ZOZOSUIT and ZOZOFIT, you agree to let us collect and use your personal information as described in this Privacy Policy. Therefore, before you provide us with any personal information, you should review this Privacy Policy in its entirety and understand its terms. We may update the Policy from time to time, so please check it occasionally.

This Policy describes:

  • Personal Information We Collect and Use;
  • How We Collect Your Personal Information;
  • How We Use Your Personal Information;
  • How We Disclose Your Personal Information With Third Parties;
  • How We Retain Your Personal Information;
  • How We Protect Your Personal Information;
  • Ability to Access, Update and Correct Personal Information;
  • California Privacy Rights;
  • Changes to the Policy;
  • How to Contact Us.


We may collect, use, store and transfer different kinds of Personal Information about you, which we have grouped together as follows:

  • If you select the "Trainer."

Types of personal data

How we use your personal data

Information you provided in the questionnaire on our website
(Name, Email address, IG handle, Occupation, Location, Number of Clients, Classes you teach or attend, Information about your business)

  • To select and invite you to the ambassador program
  • To distribute notices regarding ZOZOFIT
  • To respond to inquiries
  • To forecast the number of shipments and production of ZOZOSUIT


  • If you select the "Customer."

Types of personal data

How we use your personal data

Email address

  • To distribute notices regarding ZOZOFIT
  • To respond to inquiries
  • To forecast the number of shipments and production of ZOZOSUIT


Children’s PrivacyWe may collect personal information from children over 13 years of age.  As we will state in "HOW WE DISCLOSE YOUR PERSONAL INFORMATION" below, we do not and will not sell, rent out, or trade your personal data, including that of children over 13 years of age, to any third parties.


We collect the personal information listed in the table above through your signing up for our email newsletter regarding the ZOZOSUIT and ZOZOFIT.


How We Use Your Personal Information

We will only use your Personal Information when the law allows in accordance with applicable data protection and privacy laws. Most commonly, we will use your Personal Information in the following circumstances:

  • Where we need to provide services to you.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Purposes For Which We Will Use Your Personal Information

Our primary purpose in collecting Personal Information is to distribute you notices regarding the ZOZOSUIT and ZOZOFIT. We have set out, in a table format above, a description of all the ways we plan to use your Personal Information.


We do not and will not sell, rent out, or trade your personal data to any third parties.

Your personal data may be transferred (including access or storage) outside of your home jurisdiction, including countries whose laws may not offer the same level of protection for personal data as are enjoyed within your home jurisdiction. In particular, we may disclose your personal data within ZOZO Entities outside of your home jurisdiction including Japan.


We will only retain your personal data as long as is necessary for business purposes. We may also retain your personal data if reasonably necessary to comply with legal, regulatory, or internal policy requirements.


We are committed to safeguarding and protecting your personal data and have implemented and maintained technical, administrative, and physical safeguards designed to ensure a level of security appropriate to protect your personal data from accidental or unauthorized destruction, loss, alteration, disclosure, or access. Our authorized employees, representatives, and service providers will have access to your personal data as necessary for the purposes described in this Policy.

No transmission or storage system can be guaranteed to be completely secure, and transmission of information via the Internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details below.


ZOZO wants your Personal Information to be complete and accurate. You represent and warrant that all information you provide in connection with your use of the website will be complete and accurate and that you will update that information as necessary to maintain its completeness and accuracy. To confirm the completeness and accuracy of, or make changes to, your Personal Information, please contact us at (Customer Service Division).


California Consumer Privacy Act and California Privacy Rights Act.

The California Consumer Privacy Act of 2018 (“CCPA”) and California Privacy Rights Act of 2020 (“CPRA”) provide California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and CPRA rights and explains how to exercise those rights.

Upon verification of your identity you may:

  • No more than twice in any 12 months, request disclosure of the following information:
    • Categories of Personal Information we collect.
    • Categories of sources from which Personal Information is collected.
    • Categories of Personal Information sold or disclosed to third parties.
    • Categories of third parties with whom such Personal Information is sold or disclosed or shared.
    • Business or commercial purpose for collecting or selling Personal Information.
    • Specific pieces of Personal Information we collect.
  • Request deletion of your Personal Information, subject to the exceptions provided by law.
  • Request correction of inaccurate Personal Information.
  • Opt-out from having your Personal Information sold to third parties, if applicable.

Requests can be submitted by emailing us at (Customer Service Division).

Please note that these rights apply only to California consumers. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. Except where you have provided an agent with a Power of Attorney pursuant to Sections 4000 – 4465 of the California Probate Code, when using an authorized agent you must: (1) provide the agent with signed permission clearly describing their authority to make a request on your behalf; (ii) verify your own identity; and (iii) directly confirm that you have provided the authorized agent permission to submit the request.  That agent must also be able to verify their identity with us and provide us with their authority to act on your behalf.

The verifiable consumer request initiated by you or your authorized agent must:

  • Include your full legal name, email, and phone number, which we will need to contact you in order to verify that you are the person about whom we collected Personal Information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. One of our representatives will contact you in order to verify your identity. You may need to provide additional information in order to verify your request, such as a personal ID. Depending on the nature of the request, we may require additional verification actions be taken, including but not limited to providing a signed declaration under penalty of perjury that you are the consumer whose Personal Data is the subject of the request. We will only use this information to verify the requestor’s identity or authority to make the request.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the Personal Information, provide a product or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of consumers to exercise their free speech rights, or exercise another right provided for by law.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

The CCPA and the CPRA provide the right to be free from discrimination if you choose to exercise your rights under the statute, and we will not discriminate by:

  • Denying your products or services.
  • Charging you different prices or rates for products or services, including through granting discounts or other benefits, or imposing penalties.
  • Providing you a different level or quality of products or services.
  • Suggesting that you may receive a different price or rate for products or services or a different level or quality of products or services.
  • Retaliating against you (employee, applicant for employment, or independent contractor) for exercising your right under CPRA.

Other California Privacy Rights.  California residents have the right to receive information that identifies any third party companies or individuals that ZOZO has disclosed or shared your Personal Information within the previous calendar year, as well as a description of the categories of Personal Information, disclosed to that third party. You may obtain this information once a year and free of charge by contacting us at the address below.


ZOZO may modify or update this Policy from time to time. We encourage you to revisit this page often to remain fully informed of our Policy or you can contact us at any time to obtain the latest copy of this Policy.

Please ensure that you regularly check this Policy so you are fully aware of any changes or updates. The “Last Updated” legend above indicates when this Policy was last changed. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of ZOZO applications and devices following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.


If you have any questions about this Policy or wish to make a request or exercise any of your rights as set out above, please contact us by email at (Customer Service Division). Customer Service Division will acknowledge the receipt of your message in a timely manner and generally within two business days of the submission of your message, provided that it is accompanied by accurate contact information. Customer Service Division will formally respond to you within 30 days of the submission of your message unless there are exceptional circumstances, in which case we will inform you of such circumstances.