Order & Payment Information
We are not a subscription-based product. The ZOZOSUIT costs $98 for a one-time purchase and use of the ZOZOFIT app itself is free. There are no subscription or monthly costs associated with using the ZOZOFIT app or any of its features.
You have 45 days from the date your shipment is delivered to request a return of your item(s) and we offer FREE returns within the United States. Once we approve your return, you have 7 business days to ship the item back to us. To receive a full refund on your ZOZOSUIT purchase, please contact us at support@zozofit.com so that we can begin processing your return immediately.
Once we receive and inspect the returned item(s), credit card refunds typically take between 5-10 business days to appear on your account. Your financial institution may require additional time to process the refund to your account. Refunds will be credited back to the original method of payment used to make your purchase.
We will only process domestic returns. If you need to make a return from an international location, customers will be responsible for the shipment process and any associated shipping costs.
Yes, there is a warranty on the ZOZOSUIT. If you experience any manufacturing defects or material issues within a one-year period from your purchase date, we will exchange your ZOZOSUIT on your behalf. Please contact us at support@zozofit.com if any issues arise so that we can assist you with the exchange process.
Unfortunately, you cannot immediately cancel your order after it is placed, as our system is designed to process orders promptly. You may return any unwanted items for a refund once you receive them. Just contact us at support@zozofit.com so that we can begin processing your request.
You can only purchase one suit at a time due to the specific sizing information required to purchase a suit. We currently do not charge for shipping, so you will not incur any additional costs by placing two (or more) separate orders.
When wearing your ZOZOSUIT, it should feel snug and conform to your body shape. If it feels too tight in areas or is stretched to the point the dots are not visible, please contact us immediately at support@zozofit.com. We have a 45 day return policy and will process exchanges within your first year of purchase. ZOZOFIT covers shipping costs associated with domestic returns and exchanges.
Once your order has been successfully placed, you will receive an Order Confirmation email. Once your ZOZOFIT order has been shipped, you will receive a Shipping Confirmation email containing your order’s tracking information. You can track your order(s) by clicking the link in the Shipping Confirmation email. This will take you directly to the shipping carrier's website.
We accept Visa, MasterCard, and American Express. This includes all debit cards issued by these banks. We also accept prepaid Visa, Mastercard or American Express gift cards. Your purchases will show up on your bill as ZOZOFIT.com.
Currently, we only ship ZOZOSUITs to the United States and all U.S. Territories. We are unable to ship to P.O. Boxes or any military bases including APO/FPO/DPO addresses.
We are planning to expand internationally in the near future. To be notified when we become available in your country, please email us HERE. (I think we should make a Google form for users to fill out instead of email CS).