You can currently order your ZOZOSUIT by clicking HERE

It is always best to use your own ZOZOSUIT to ensure that it will fit your specific body shape. This allows for the most accurate measurements to be gathered during the scanning process. By sharing your ZOZOSUIT, it can result in inaccurate measurements and tracking.

The ZOZOFIT app captures images from different angles and constructs a precise 3D model of your body. It extracts key measurements with an accuracy similar to a laser scanner and can achieve this level of accuracy repeatedly, which eliminates the potential for human error while measuring. 

A new feature to the ZOZOFIT app had been added that calculates body fat percentage based on the methodology from the U.S. Navy.

NOTE: The accuracy of the ZOZOFIT app scans have a margin of error of ¼ of an inch, depending on the location of the measurement on your body.

In order to determine the right ZOZOSUIT for you, we calculate the suit size using your height and weight upon purchase to ensure that you receive the properly-sized suit. To see how we calculate your ZOZOSUIT size, please click HERE.

NOTE: We currently do not have ZOZOSUIT available for kids.

The ZOZOSUIT is made out of polyester and polyurethane. Because it is made of fabric and contains no electronic components within the suit, so you can care for yourself. The ZOZOSUIT is designed to be worn for the scanning process but we do not recommend wearing your ZOZOSUIT while you work out or during other fitness activities. That can lead to fading of the patterns on the ZOZOSUIT, which can decrease accuracy during the scanning process.

ZOZOSUIT Care Instructions: Machine wash cold; gentle cycle. Line dry in the shade. We recommend washing your ZOZOSUIT in a mesh bag to avoid the effects of any whitening detergent. 

Please do not iron, dry clean or use bleach on your ZOZOSUIT.

NOTE: Extensive washing of your ZOZOSUIT may affect the clarity of the circular markers on the suit which can diminish the accuracy of the measurements. Please only wash when necessary.

ZOZOFIT is an at-home 3D body measurement technology developed by ZOZO, Inc. The ZOZOSUIT is our specially designed suit that pairs with our exclusive ZOZOFIT app to precisely measure your body in 3D while using your smartphone.

There is! If you experience any manufacturing defects or material issues within a one-year period from your purchase date, we would be happy to exchange your ZOZOSUIT on your behalf.  Please contact us at support@zozofit.com if any issues arise so that we can assist you with the exchange process.

Unfortunately, you cannot immediately cancel your order after it is placed, as our system is designed to process orders promptly. You may return any unwanted items for a refund once you receive them. Just contact us at support@zozofit.com so that we can begin processing your request.

You have 30 days from the date your shipment is delivered to return your item(s) and we offer FREE returns within the United States. To receive a full refund on your ZOZOSUIT purchase, please contact us at support@zozofit.com so that we can begin processing your return immediately.

Once we receive and inspect the returned item(s), credit card refunds typically take between 5-10 business days to appear on your account. Your financial institution may require additional time to process the refund to your account. Refunds will be credited back to the original method of payment used to make your purchase.

When wearing your ZOZOSUIT, it should feel snug and conforms to you body shape. If it feels too tight in areas or is stretched to the point the dots are not visible, please contact us immediately at support@zozofit.com. We have a 30-day exchange policy for the ZOZOSUIT and we will cover shipping costs associated with any exchanges of the ZOZOSUIT.

Once your order has been successfully placed, you will receive an Order Confirmation email. Once your ZOZOFIT order has been shipped, you will receive a Shipping Confirmation email containing your order’s tracking information. You can track your order(s) by clicking the link in the Shipping Confirmation email. This will take you directly to the shipping carrier's website. You may also check the status of your order at any time by logging into your ZOZOFIT account via the website.

We accept Visa, MasterCard, and American Express. This includes all debit cards issued by these banks.  We also accept prepaid Visa, Mastercard or American Express gift cards. Your purchases will show up on your bill as ZOZOFIT.com.

Currently, ZOZOFIT can be ordered and shipped to all 50 U.S. states. Unfortunately, we are unable to ship to P.O. boxes or APO/FPO/DPO addresses at this time. If you are outside the United States and would like updates on when ZOZOFIT is available to you, please let us know!

Contact us

If you are still having issues while using the ZOZOFIT app, please contact us immediately at support@zozofit.com so that we can help you through the process. Please make sure to include details on the issues that you are experiencing, as well as information about the device that you are using the ZOZOFIT app with, including edition of the device and which version of the software you are currently using. 

If you are able to include any screenshots of the issues you are having within the ZOZOFIT app when contacting us, that would also be helpful for our team to review as we work toward making sure you can complete the scanning process.

Before you put on the ZOZOSUIT for the first time, please make sure to watch the ZOZOFIT tutorial video in its entirety, as that will be extremely helpful for you throughout the process. Here are some other tips to help make sure your scanning experience is successful:

• Make sure to do your scans in a location that is well-lit. If it’s too dark, the app may not be able to read your ZOZOSUIT correctly. Also, please make sure that you are not standing in front of a mirror while scanning, as that can interfere with the ZOZOFIT app technology.
• If you have longer hair, please make sure to tie it up before scanning so that it doesn’t interfere with the scanning area of the suit.
• After you put on your ZOZOSUIT, please make sure that both the top and the bottom pieces are completely smooth against your body, as that will help ensure your scan will be accurate.
• While standing for the scanning process, please position yourself so that your feet are several feet apart and hold your arms away from the rest of your body so that your suit can be read by your device.

ZOZOFIT app is available on iPhone devices (8 plus or above) and can be used with iOS 15 or later. It may be possible to download the ZOZOFIT app on other devices, but that does not mean that your device will be compatible with the app. Please make sure that you are using the most recent version of the ZOZOFIT app to ensure that you are capturing accurate measurements with your suit.

As of September 15, 2022, the ZOZOFIT app will be available on the Google Play Store for Android devices 10 or later. The following is a list of recommended Android-supported devices:
- Galaxy S20 Ultra 5G
- Galaxy S21+ 5G
- Galaxy Note 10+
- Galaxy S8+ 5G
- Galaxy S21 5G
- Galaxy S10
- Galaxy Note 8
- Galaxy Note 9
- Galaxy S21 Ultra 5G
- Galaxy S9+
- Galaxy Z Fold 3 5G
- Google Pixel 4 XL
- Moto G7
- Moto G7 Power
- Moto X4
It may be possible to download the ZOZOFIT app on other devices, but that does not mean that your device is compatible with the app. Please make sure that you are using the most recent version of the ZOZOFIT app to ensure that you are capturing accurate measurements with your ZOZOSUIT.

Unfortunately, you cannot. This newly designed ZOZOSUIT features circular markers that our app utilizes in order to recognize and scan your body properly. Without those markers, our app is unable to complete the scanning process.

Unfortunately, you cannot. Because we have made improvements to our measurement technology, this means that the original ZOZOSUIT that was distributed from 2018-2019 will not be compatible with the current ZOZOFIT app technology.